Welcome to our F.A.Q. section! Find quick answers to common questions below.
When scheduling your consultation, new patient paperwork (an 8-page packet) will be mailed or emailed to you based on your preference. If you cannot locate it, search your inbox for “Complete Spine Care Appointment Information” or check your spam folder.
New Patients: Imaging is not required unless told otherwise.
Post-Op Patients: Some surgeries require X-rays before each visit—please call us to confirm.
Follow-Ups: Imaging is only required when recommended by your provider.
Please drop them off at our Folsom office, where staff are usually available to assist during business hours.
Our Folsom office is located at The Vintage at Folsom, in the back parking lot of the single-story brick buildings. Our Roseville office is off of N. Sunrise at the bottom of the hill and to the right. In the same parking lot as the movie theater.
Call us at (916)-800-4685 (option 1) or email careteam@completespinecare.com
. Please provide at least 48 hours’ notice.
Please call or email us right away. Depending on timing, we may need to reschedule your appointment.
We accept a wide range of insurance, including Anthem Blue Shield/Blue Cross PPO, Hill Physicians Medical Group, Sutter Medical Group, and Medicare. To confirm coverage, email a photo of your insurance card to careteam@completespinecare.com
or call your insurance provider to verify in-network status.
It can take 7-10 days for us to hear back from an insurance company on a determination.
Yes. We accept workers’ compensation as a secondary treater, limited to cervical spine, thoracic spine, lumbar spine, and sacroiliac joint conditions.
Yes, but only for post-surgical patients and temporary disability.
Please call in on Monday for medication refills, so we can ensure the medication will be refilled by Wednesday. This allows us time to obtain an authorization if needed, or provide the pharmacy any additional information requested.
We do not currently perform injections in our office. We can refer patients for injections if it is deemed the most suitable course of action for their pain.
We treat conditions affecting the cervical spine, thoracic spine, lumbar spine, and sacroiliac joints.
We will send the orders to the facility. It is the patient's responsibility to reach out to the imaging facility to schedule the appointment. The phone number for the facility will be listed on the order provided at check-out, found in the upper left hand corner.
To obtain the report for completed imaging, patients can call the facility in which they had the imaging completed. The phone number for the facility will be listed on the order provided at check-out, located in the upper left-hand corner.